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All games Revelation Online Account Issues

My account has been Muted/Frozen/Banned

Why is my account "Frozen" for inquiry?

You will receive this message under the following conditions:

  - The account is flagged as Gold Seller by routine check.
  - You have been involved in a transaction with Gold Seller and you need to regulate your situation with support.
  - You may have been a victim of duplicate transaction incident and need to regulate your situation with support.
  - You may have been victim of a failed verification of transaction that results in shipping the goods to you but not billing you and need to regulate your situation with support


Why do I have a Ban Message on the Game Center?

You will receive this message under the following conditions:

  - A refund has been made on our account and the goods are still withheld by your character.
  - It may be caused by a request a refund you have initiated and you now need to regulate your situation with support. Consist in removing the refunded goods from your character.

  - You may have been a victim of duplicate transaction incident and need to regulate your situation with support. Consist in removing the goods from your character. 
  - You may have been a victim of a failed verification of transaction that results in shipping the goods to you but not billing you and need to regulate your situation with support.


Why my account is Gaged (Muted)?

We're not tolerating offensive and inappropriate behavior in the chat, due to this reason your account might get muted.

Here is the short list of reasons why your account can be muted:

  - Insulting any member of the community, employees, or groups of people in-game and externally.
  - Using language that is crude, offensive, or pornographic in nature.
  - Referring inappropriately to human anatomy or bodily functions.
  - Promoting racial, ethnic, or national hatred.
  - Using a racial, ethnic, or national slur.
  - Alluding to symbols of racial, ethnic, or national hatred.
  - Malicious references to factions and events of major conflicts of the 20th and 21st centuries.

Repeated Offenses and Game Rules:

Please note that repeated Code of Conduct or Terms of Use violations will lead to appropriate sanctions on the account. All information and details that pertains to our Code of Conduct can be found here. You can find more details about our (Terms of Use) here

Should you wish for more clarity or wish to resolve either situation as described above, please contact our Customer Support team.

If you have any questions,
you can submit a ticket to the technical support team.

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