|Important details about the Automatic Report Process |
To assist our team with processing your in-game bug, glitch, or localization error report through our Support center. We are using a robotic process that will help Support quickly verify and gather the necessary details and files to begin the investigation process.
Please note if there are any discrepancies or incomplete details within your report, our robotic process will not acknowledge these files and in return will ask you to recheck and resend the appropriate details all over again.
Before sending us a visual/graphic bug report
We’d appreciate it if you could verify that your computer drivers are up-to-date since the issue can be related to outdated drivers.
Instructions for NVIDIA drivers
You may download the latest drivers for your GPU on the NVIDIA homepage: http://www.nvidia.com/Download/index.aspx
Instructions for AMD (Radeon) drivers
You may download the latest drivers for your GPU on the AMD homepage: http://support.amd.com/en-us/download
Continuing with the graphic report process
If your drivers are up-to-date and you're still seeing visual errors; please contact us with the following information to help us reproduce and identify the cause of the issue:
1. Brief description of that lead to the visual bug
2. Steps that to reproduce the error/bug
3. When did you first occur this incident?
4. Where did it happen?
5. Name of NPC/Quest (if bug related to the Quest/NPC)
6. Name, coordinates and difficulty level of the instance (if bug related to the Dungeon)
7. Class and type of the body (if bug related to the character)
8. Please attach any screenshots or video footage that can help demonstrate the issue. *
** Note we also require game logs & diagnostic data files and to identify the source of the issue. **
Instructions on how to gather diagnostic data
Open Revelation Online page in My.com Game Center, press green arrow near the "Play" button and choose "Collect diagnostic Data" to download and automatically gather these files.
How to capture and locate a screenshot
Screenshots can be taken from inside of the game by pressing Print Screen key on your keyboard and the file will save inside the following "MyGames\Revelation Online\screenshot" folder.
If you have any questions,
you can submit a ticket to the technical support team.