Successful purchase using Mobile "Top-Up" but haven't received any Aurum's
It's possible the transaction was approved but our systems haven't yet delivered the items to the account. To help us verify the status of the payment and items, please contact us with the following:
- The username associated with the account.
- The payment method that was used for the transaction.
- The payment amount associated with the transaction
- Date and time of the payment attempt
- Codes (Transaction codes or any code you received).
- Error Messages you might've received.
- Payment Information (e.g.: Transaction Code, Order I.D. ,etc.) of any other mobile transactions that you placed on the same day.
While contact our Payment Specialists, please provide as much information as possible about the problem so that our team can promptly assist you.
If you have any questions,
you can submit a ticket to the technical support team.