To ensure there are no problems during the checkout process, confirm the My.com account has been fully verified and registered. If you haven't already, please visit the My.com Account Security Settings to resend the e-mail verification.
If you’re still unable to complete a purchase after your account has been verified, please contact us with the following information:
- The username associated with the account.
- Has your account been successfully verified?
- The payment amount associated with the transaction.
- Date and time of the payment attempt.
- The "Top-Up" amount or package name.
While contact our Payment Specialists, please provide as much information as possible about the problem so that our team can promptly assist you.
If you have any questions,
you can submit a ticket to the technical support team.