I have a problem with my Skyforge purchase

Players can contact Skyforge Customer Support and provide the PSN Online ID along with the email address for any issue related to the following:
  - Skyforge Game Account (Restoration, In-Game Suspension, In-Game Ban/Mute) 
  - Skyforge Account (Password Recovery, Security Question, Avatar image) 
  - Access to the Skyforge Forums.

To request a Refund for Skyforge PlayStation 4, players must first contact Skyforge Customer Support and request to remove the items from the account. When the items have been removed, our team will provide you with the details to contact PlayStation Support to finalize the refund process: 
   - Argent & Package Purchases
   - Season Pass Purchases

All other issues associated with your PlayStation account must go through the Sony PlayStation Support team:
  - Skyforge / PlayStation Plus Account linking process 
  - PlayStation Plus Membership questions/concerns
  - PlayStation Plus Account (Sign-up, PlayStation Profile, Appeals, etc.) 
  - Skyforge Plus Membership 

If you have any questions,
you can submit a ticket to the technical support team.