Various error messages can be displayed when you start the game.
One example is an incorrectly installed (or absent) Microsoft Visual C++ networking component.
To solve this problem, follow the steps below.
To determine whether your system is 32 or 64 bit, make use of the information in the following article.
The error that is displayed may be different.
If this is the case, investigate the processes Windows is currently running.
The following possible conflicts are known to occur between other processes and the game:
To rule out errors from conflicting programs:
If the above steps have failed to resolve your problem starting the game, there are some additional steps you can try.
They are listed on the page “Could not initialize the game”.
If you have any questions,
you can submit a ticket to the technical support team.