Code of conduct violations
If you feel that a player has violated our policies, please report them to our Customer Support for investigation by creating a ticket from this article.
Attention! Accuracy of the provided data is checked by an automated system.
Please do not create tickets while the servers are offline.
It is very important for us that you comply with the following conditions in the request:
1. A violation must be reported within 72 hours after witnessing it in-game.
2. You must provide the correct in-game nickname of the offender. Also only one offender can be reported per ticket.
3. All reports of within "Griefing" category must have a video showing the violation (either as an attachment in .mp4 format, or a link to the uploaded video). All reports of other violations must have screenshots in .bmp, .png, .jpg or .jpeg format.
Otherwise, we may not be able to event start the investigation of the offender.
We also would like to remind about the in-game report system
. Not only it allows you to quickly send a report on a potential abuser right from the match, you can also receive an honorary stripe for being the most vigilant defender of the fair play!
If you have any questions,
you can submit a ticket to the technical support team.