My account has been compromised
If somebody has gained access to your account, please immediately contact Customer Support Service by creating a ticket from this page.
This security measure is essential to keep your in-game progress safe, and the faster you do that, the higher is the chance that your account will be safe.
If, besides access to your e-mail, you’ve also lost access to your game account, you can create a temporary account to send us a support ticket from.
When contacting us, please make sure that you include as much of the requested information as correctly as possible.
The more data we have, the easier it will be for us to investigate the situation.
Please note that each user is required to take appropriate measures to ensure the safety of his or her game accounts and to prevent the unauthorized use of these accounts by any third parties.
The return of any items or currencies spent on the account while it was in control of the third-party is not provided.
If you have any questions,
you can submit a ticket to the technical support team.