Experiencing Lag/Connection Issues
If you’ve experienced any problems with connection, please take a moment to review the helpful information below to help determine the problem:
Disable Antivirus & Security Software:
Antivirus software and Windows Firewall will play a critical role in your computer’s security. Often, these applications may prevent games from a successfully downloading or installing. To help identify and solve this issue, try disabling or temporarily uninstalling your security software then reboot the client. If you require assistance with this process, please contact our Technical Specialists and we'll be happy to help.
Disable third-party applications:
To ensure a smooth download process, please make sure to disable all third-party programs (such as Torrents, Browser, etc.) .
By rebooting your router, this will often fix issues that involve memory leaks and hung processes. It’s recommended to initiate a regular reboot to ensure smooth connectivity while playing. Simply unplug the power connector from the back of the router and plug it back in. Then allow at least 30 seconds to pass for the router to finish rebooting.
If you have any questions,
you can submit a ticket to the technical support team.