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All games DonationAlerts Payment and refund requests

I’m experiencing problems while withdrawing funds from my account

Question: The site confirms the payment was successful, but, the funds are not reflected on the account. What should I do?

Answer: It’s common for funds totake up to 48 hours to return to and reflect in your DonationAlerts account balance. If your funds don’t reflect on the account after 48 hours, please contact Customer Support with the following information: 

  • The account name
  • The number of payments that were not received
  • The total amount of funds that were expected to return