Charged multiple times for the same order
While we understand unforeseen technical issues can often arise, we'd like to share some helpful tips to prevent common problems from happening to you:
Charged double for one payment:
Accidental payments often occur by double clicking or refreshing the browser during the checkout process. To prevent this, we ask that you allow time for the payment to process and deposit to your account.Haven't received the items from your purchase?
Please allow time for the transaction to process within our systems. It's possible our systems have received the order but are experiencing a delay with the crediting process.
If you've encountered any of the issues mentioned above or simply have further questions, we invite you to contact our Specialists and we'll be happy to help.
If you have any questions,
you can submit a ticket to the technical support team.