Payment applied to wrong account
Have you made a purchase to the wrong account?
Our team can assist by manually transferring the goods or refunding the purchase to the same payment method used to complete the purchase. However, we ask that the items associated with the payment remain unspent and untouched or it may void our offer to help you. Tips to prevent this from happening:
One of the main reasons why this might occur is because you are not logged into the correct account during the checkout process. To prevent this from happening, please double check you're logged into the right account before completing payment.
If you have any questions,
you can submit a ticket to the technical support team.