Wrong account & payment issues
It's possible that the payment information was entered incorrectly during the checkout process.
To help us determine the cause of the problem:
- Double check that you are signed into the correct account.
- Verify that the payment information is up-to-date and accurate.
- Confirm your billing address is correctly entered.
- Ensure you have enough funds available on the account that is being used to authorize the transaction.
Payment Applied to the Wrong Account?
If you've made a purchase to the wrong account. Please contact us with the correct account information for manual assistance.
If you have any questions,
you can submit a ticket to the technical support team.