Game Disconnection / Losing Connection
To ensure that you have an enjoyable experience while playing, we recommend using a stable and reliable network such as (Wi-Fi or solid 3G/4G connection).
If you’ve experienced difficulties with the game not being responsive, please try the following solutions below:
1. Confirm that you are logged into the correct account
2. Verify your device is connected to a reliable and secure network (Wi-Fi or solid 3G/4G connection)
3. Free up device memory by closing all applications running in the background
4. Reboot your device and try logging back into the game
However, if none of the solutions mentioned above solves the problem, please contact our Support Team and we’ll be glad to assist you.
If you have any questions,
you can submit a ticket to the technical support team.