Information about the common types of problems that often occur during the checkout process can be found here.
Please take a moment to review some instructions on how to troubleshoot into a solution!
Have you encountered a problem while making a payment?
It’s possible that the payment information was entered incorrectly during the checkout process. To determine if this was the issue:
Have you made a purchase but haven’t received the items?
One of the most common reasons as to why the items haven’t appeared yet is because the transaction was made on the incorrect account or on the wrong server.
Please refer to the following articles for helpful tips on how to verify whether or not you’re logged into the correct account and your purchase was made on the right server:
If you have any questions,
you can submit a ticket to the technical support team.