|If you’ve encountered an issue where you’ve initiated a match but you’ve been kicked to the garage screen and the vehicle remains locked, please refer to these steps below:|
Step 1): Download the Game.log immediately after the incident.
The Game.log will be saved to the following directory: (Drive:\MyGames\Armored Warfare MyCom)
Step 2): Contact Support with the following information:
1) Your in-game nickname
2) Copy of your Game.log
3) Windows in 32 or 64 bit.
Note if you are seeing “Failed” lines in your game log, it’s possible that your computer firewall/router/software is blocking these ports. While this is not a bug, please verify that your network is not blocking the following ports:
- [Lobby] Failed to create socket on port 61101
- [Lobby] Failed to create socket on port 61102
- [Lobby] Failed to create socket on port 61103
- [Lobby] Failed to create socket on port 61105
For instructions on opening the necessary ports for our systems to communicate with your computer, please refer to our Support Guide.
If you have any questions,
you can submit a ticket to the technical support team.