Have you encountered a problem while making a payment?
It’s possible that the payment information was incorrectly entered during the checkout process. To help determine if this was the issue:
Have you made a purchase but haven’t received the items?
Please check to make sure the payment wasn't processed and delivered to another account or to an account located on another server (North America or Europe). For information on how to verify you’re logged into the correct account, please refer to our guides:
If you have any questions,
you can submit a ticket to the technical support team.