Purchase made to wrong account
Before making a payment, please make sure you’re logged into the account you’d like the items applied to!
Please note: Accounts using the same e-mail address (such as: Facebook, Twitter, or mobile phone) are considered to be separate unique accounts. So if you’ve signed up with both a Facebook account and Email address, each account is considered to be different and cannot be linked together. If you’ve made a purchase on the wrong account, please notify our Customer Support team for help.
If you’re on the homepage
, you can verify the email and forum name of the account you’re logged into in the top right corner, like so:
On the Billing Payment
screen, you can check the account you’re logged into here:
If you’re in the My.com Game Center
, you can check the email address associated with the logged in account in the top right corner:
If you have any questions,
you can submit a ticket to the technical support team.