How to regain access to your My.com account
If you're having troubles remembering your email address or the mobile phone number that was registered to the My.com account, please create a new account and contact Support.
When contacting our team, please ensure the following information is included with your inquiry
- Your first and last name
- Your My.com name
- Your forum nickname
- Your gender
- Your date of birth
- The date of account creation
- A list of possible e-mail addresses with which the account may be registered
- The names, classes and level of all characters on your account, including deleted ones
- Payment amounts and payment methods that were used to authorize payments to your account
- A list of all the locations and internet providers from which you accessed your account since your registration
- A list of possible other My.com accounts created by you
If you have any trouble locating this information, or require assistance please contact us.
If you have any questions,
you can submit a ticket to the technical support team.