Reclaiming a stolen My.com account
If you are able to login with your My.com account, go to your Profile and change the password as soon as possible
Should you notice the loss of characters / items, please do not hesitate to inform the My.com support.
We reserve the right to suspend the account temporarily to protect it from any other intrusion and thus protect the characters and equipment until we can analyse your problem and secure the account.
If you completely lost access to the account, please create a new My.com account and contact the My.com support, ensuring that the following information is included with your message:
- Your first and last name
- Your My.com name
- Your forum nickname
- Your gender
- Your date of birth
- If applicable - Dates, amounts and payments methods.
- Date of account creation
- Date and time when you faced the problem
- A list of possible e-mail addresses with which the account may be registered
- The names, classes and level of all characters on your account, including deleted ones
- A list of all the locations and internet providers from which you accessed your account since your registrationPlease use the link below to contact us with these details.
If you have any questions,
you can submit a ticket to the technical support team.