Reporting a problem while making a payment
We're sorry for any problems you've experienced while attempting to make a payment to your account.
To help our team investigate the possible cause of the issue, please provide us with the following information (only include what's applicable):
- Payment method [e. g. PaySafeCard, PayPal]
- Date and time of the payment (as accurate as possible)
- Transaction ID (PaySafeCard, PayPal, online bank transfer)
- Payment email address (PayPal)
- Invoice number or receipt number (PayPal)
- Name and surname of the card holder
- Account number and sort code (direct debit and bank transfer)
- Credit Card number (First 6 and last 4 digits / credit card payment)
- The total payment amount
If you see errors while using any of our payment methods, please provide us with a screenshot that displays the web-address and of the error message itself.
If you have any questions,
you can submit a ticket to the technical support team.