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Ads playback issues

Some players may face a situation where ads don't play upon tapping the "Watch" button.

This situation is occurring because our ad content provider may, at its discretion, limit the number of ads available for viewing. This is not an application error, but one of the standard practices of ad content providers. Therefore, the issuance of compensation is not provided in such cases.

You can try to bypass the limit yourself in one of the following ways:

1. Reset the advertising identifier in the device settings.

2. Disable personalized ads in the device settings.

If that didn't help you can only wait until more ads will be available to you.

For our part, we have already contacted our ad content provider with a request to raise the over number of available ads.

We apologize for any possible inconvenience.