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All games Guild of Heroes Account issues

How to restore my lost game account?

If your game account was linked to a Google Play or Game Center account (depending on the platform you are playing on), you can restore it yourself.

For Android users

  1. Add your Google account in your device settings (Settings → Accounts → Add account → Google).
  2. Launch the game. You will be prompted to restore you game account linked with your Google account.
  3. If that didn't happen, open Settings in the game.
  4. Switch to the Profile tab.
  5. Press the Connect button.

For iOS users

  1.  Open the Game Center settings on your device (Settings → Game Center).
  2. Log in using the Apple ID and password from the Game Center account your game was bound to.
  3. Launch the game. You will be prompted to restore you game account linked with your Google account.
  4. If that didn't happen, open Settings in the game.
  5. Switch to the Profile tab.
  6. Press the Connect button.

If your account has not been linked
Please submit a ticket to the customer support and specify the following information:

  1. Game ID for the missing character.
  2. Nickname for your missing character.
  3. Date when the character was created.
  4. Facebook account linked with your game.
  5. Last login date/time.

If you have any questions,
you can submit a ticket to the technical support team.