Insults and threads in the game
If you have been threatened in the game or you are being insulted please report with an exact description of the matter to the support. Please save the chatlogs proving such behavior and sent them to the support.
If you receive threats in real life from another player this player might be punished and his account might be removed. Please report real life threats by creating a ticket under community.
Insults are usually punished with gags when they are reported to the support and can be proved. Insulting presents can be removed from the profile and can be punished with a gold penalty in severe cases.
If you have any questions,
you can submit a ticket to the technical support team.