Reporting a problem while making a payment

We're sorry for any problems you've experienced while attempting to make a payment to your account.


To help our team investigate the possible cause of the issue, please provide us with the following information (only include what's applicable):


 - Nickname

 - Payment method (e.g. PaySafeCard, PayPal)

 - Date and time of the payment (as accurate as possible)

 - Transaction ID (PaySafeCard, PayPal, online bank transfer)

 - Payment email address (PayPal)

 - Invoice number or receipt number (PayPal)

 - Name and surname of the card holder

 - Account number and sort code (direct debit and bank transfer)

 - Credit Card number (First 6 and last 4 digits / credit card payment)

 - The total payment amount


If you have purchased the “Winter Soldier” Skin Pack on the promo page, please specify that in your ticket.


If you see errors while using any of our payment methods, please provide us with a screenshot that displays the web-address and of the error message itself.

If you have any questions,
you can submit a ticket to the technical support team.

Payment Support

Reporting a problem while making a payment