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Items Not Delivered

Have you made a purchase on the account but haven't received the items? Please don’t worry! There can be a number of reasons as to why the items have not yet been delivered:


Please note that the “Winter Soldier” key-codes will appear on
the promo page within 24 hours after Vikendi map becomes available on the Live Servers (scheduled for December 19).  


To help confirm whether or not the payment was successful, first check your statement and verify the funds have been taken. If the funds haven’t been taken, this means there was a problem with the checkout process and the transaction was canceled.

However, if the funds have been taken and the items have not yet been delivered to the account, please allow up to 24 hours for our systems to accept and deliver the items to the account.

If the items aren’t applied to the account after 24 hours, please contact our Support Specialists for assistance.

If you have any questions,
you can submit a ticket to the technical support team.