Contest/Climb: unable to complete the 1st stage / unable to open the 2nd stage

If you complete the 1st stage of the Contest/Climb and your result isn't saved and you cannot access the 2nd stage, please create a ticket to the support team provided the following data:
 - do you use any Android emulators to play 'Hawk' on your PC (Bluestacks, Nox, etc.)?
 - do you use any programs for cloning applications (App Cloner, Multiple Accounts: Parallel App, etc.)?
 - indicate the source from which you downloaded the game.

If you have any questions,
you can submit a ticket to the technical support team.