IMPORTANT: HOW TO SUBMIT A TICKET
In order to create a ticket to our support service, you need to use the "LOG IN" button.
Only in this case, you will be sign in with your XBOX account, which you play Warface XBOX, which means that the support staff will be able to effectively assist you with the issue you faced.
After logging in, go back to the XBOX support catregory
and submit a ticket from the support article corresponding to your problem.