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All games myLoot Payment Questions

Reporting a problem while making a payment to my account

We're sorry for any problems you've experienced while attempting to make a payment to your account. To help our team investigate the possible cause of the issue, please provide us with the following information (only include what's applicable):

  - The nickname/email address belonging to your account
  - Payment method [e. g. PaySafeCard, PayPal]
  - Date and time of the payment (as accurate as possible)
  - Transaction ID (PaySafeCard, PayPal, online bank transfer)
  - Payment email address (PayPal)
  - Invoice number or receipt number (PayPal)
  - Name and surname of the card holder
  - Account number and sort code (direct debit and bank transfer)
  - Credit Card number (First 6 and last 4 digits / credit card payment)
  - The total payment amount

If you see errors while using any of our payment methods, please provide us with a screenshot that displays the web-address and of the error message itself.

If you have any questions,
you can submit a ticket to the technical support team.