Charged multiple times for the same order
While unintended charges often occur by double-clicking or refreshing the browser during the middle of the checkout process. To help prevent this, we ask that you please allow time for the payment to process and deposit to your account.
If you have been double charged for a single purchase, please provide the following information:
- The name of the package/item.
- Date & time of the payment.
- Screenshots of your statement that reflect the charges.
If you have any questions,
you can submit a ticket to the technical support team.