Problems with the checkout process
To help prevent any errors during the checkout process, we recommend verifying that the following information is accurate before retrying the payment:
- Double check that you are signed into the correct account.
- Verify that the payment information is up-to-date and accurate.
- Confirm your billing address has been correctly entered.
- Ensure you have enough funds available on the account.
While contacting our team about any payment related problems, please include as much information as possible and have screenshots handy to help visually describe the issue.
If you have any questions,
you can submit a ticket to the technical support team.