Unintended charges often occur by double-clicking or refreshing the browser during the middle of the checkout process, we ask that you allow a few minutes for the payment to process and clear through our end.
If you have been double charged for a single purchase, please provide the following information:
- The name of the package/item.
- Date & time of the payment.
- Screenshots of your statement that reflect the charges.
If you have any questions,
you can submit a ticket to the technical support team.