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Methods of providing screenshots to Support

How do I take a screenshot?
Press and hold the SHARE button for at least 1 second.

Providing Screenshots from PS4 into our support system is not immediately possible, but you can pick one of these three easy workarounds.

Recommended Options:
1. Transfer the Screenshot via USB to PC and upload into the ticket;
2. Upload the Screenshot to Social Media and share the link;
3. Take a picture of your screen and send the photo.

Instructions

1) Open the “Library” from your PS4 Menu:



2) Navigate to “Applications”:



3) Select the “Capture Gallery” and launch the application:



4) Navigate to the “Warface” folder:



5) There are two options available at this stage.

Option 1. Transfer to USB

Required: USB Stick (Formatted to FAT32)
Please note: if your USB stick is not recognized make sure it is formatted to FAT32. 
For Windows: Open your Windows Explorer and navigate to your USB stick. Right-click and choose “Format”. Check that the key is formatted in FAT32. 
If it uses a different file-format, please re-format the USB key. Please note that all your data on the USB key will be erased.

  - Select the screenshot you want to transfer and click the “Options” button;
  - Select “Copy to USB storage”;
  - If you want to upload more screenshots, select the screenshots you want to have transferred;
  - Once done, select the option “Copy”;
  - Follow the On-Screen-Instructions;
  - Use the USB Key to transfer the files to your PC and attach them to your support ticket.

Option 2. Upload the Screenshot to Social Media

 Note: Please ensure that no personal information is visible on these screenshots, as they may be publicly available from your Social channel.

  - Select the screenshot you want to transfer and click the “Share” button;
  - Select the Social Media Channel you would like to share the screenshot on (“Twitter” or “Facebook” in the case of screenshots);
  - Follow the On-Screen-Instructions to publish the screenshot;
  - Open your Twitter/Facebook timeline and download the picture to your PC;
  - Open your Facebook timeline and download the picture to your PC.