Bug Reports

If you find an in-game error ("bug") during the game, we will be grateful if you report it to us.

What is a bug/glitch? Examples:
• "falling" through the map textures;
• ability to go beyond the borders of the map;
• incorrect behavior of enemies in PvE \ Special operations;
• inaccurate or misspelled names of items or objects in the game.

What is not a bug?
Feedback! If you feel something is unbalanced or needs changing, encountered something that’s not right, report it to our team here: "Feedback".

In order for us to be able to collect and transfer the information to the game developer as soon as possible, please be sure to provide a detailed description of the encountered problem, under what circumstances and on what map you have encountered it. Also, please provide visual materials illustrating the encountered error (screenshots or a video).

Providing Screenshots from PS4 into our support system is not immediately possible, but you can pick one of these three easy workarounds.

Recommended Options:
1. Transfer the Screenshot via USB to PC and upload into the ticket;
2. Upload the Screenshot to Social Media and share the link;
3. Take a picture of your screen and send the photo.

You can also read more about Screenshots in our special article: "Methods of providing screenshots to Support".

If you have any questions,
you can submit a ticket to the technical support team.