Firstly, make sure that allpromotional conditions have been met to claim the bonus. The conditions forclaiming bonuses are displayed on the page with the promo announcement and theoffer page inside the game.
After the conditions have beenmet, bonuses are transferred to your character account. All items are added tothe “Backpack” tab, VIP score and VIP time are added automatically.
If you have any questions,
you can submit a ticket to the technical support team.