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All games Jungle Clash Payment issues

Can I refund my In-App Purchase?

Please, submit a ticket to the technical support team and specify your Game ID/in-game name and send us the details of the payment on question.

Android
Transaction ID from the mail that was sent to you by Google with the payment (the Transaction ID should have a GPA.****-****-****-***** format). You can find your Transaction ID in the Google Payments Center, clicking on the specific payment.

iOS
We kindly inform you, that payments cleared via AppStore are processed exclusively by Apple.

Please contact Apple Support Service for a more detailed investigation into your issue.

If you have any questions,
you can submit a ticket to the technical support team.

Payment issues

I haven't received my In-App Purchase
Can I refund my In-App Purchase?
I receive an error while making a purchase
What payment methods are accepted?
Billing issue not listed

In-game issues

How to play offline?
Where can I find more information about the game? When will the next update come out?
Can I change the name in the game?
What does the level of the game mean?
How do I increase the level?
How do I get more cards?
How do I fight with my friends?
Why do I battle players of higher levels?
What is the difference between arenas?
Do I have to pay to play Jungle Clash?
Can I have two games on one device?
Why do I need gold and how do I get it?
Why do I need diamonds and how do I get them?

Account issues

How do I delete account / game progress?
How do I restore game progress?

Technical issues

Internet-connection issues
The maintenance work started suddenly during my battle
I cannot install an update
If you haven't found the solution to your problem

Privacy Policy

Who does this privacy policy apply to?
How do you use collected personal data?
Who else can access my personal data?
How long will you be storing my personal data?
How do you protect my personal data?
I want to cancel my approval to use my personal data and delete a part of it
I want to receive my personal data
I want to delete all my personal data