How to restore game progress?
If your game account was linked to a Google Play or Facebook, you can restore it yourself:
1. If you linked your game account to Google Play, add the linked Google account in the system settings. If you linked the game account to Facebook, you can proceed right to the next step.
2. Start the game, sign into the corresponding Google Play/Facebook account in the game settings and download your game progress.
If you have not linked your progress to any accounts, please, contact the customer support and specify the following information:
1. Name of the account;
2. Level of the account;
3. The model of the device this base was created on and models of all devices that you played the game on afterwards (for example, Samsung galaxy s4, iPhone 4 etc.).
4. All the cities and countries in which you launched the game;
5. Name the Internet service provider or mobile phone operator whose services you used.
If you have any questions,
you can submit a ticket to the technical support team.