My Package was Transferred to the Wrong Character
Aurum transferred to wrong character
The transfer of my Collector Pack failed and I lost it
My avatar got quarantined
Known Issue: Aurums Delay with Store
How can I transfer my Aurums to my Avatar?
How do I create a My.com account?
How do I reset my password?
I never received the verification email from My.com
General Security Recommendations
Account Sharing Policy
How can I change my account email?
My account has been Compromised
My account has been Muted/Frozen/Banned
Billing Issue Not Listed
Payment applied to wrong account
Billed Multiple Times for the Same Order
How to Transfer Packages to your Character
I can’t top up with either Credit Card, Paypal or Mobile
Mobile Top Up Aurum not received
My transactions get instantly refunded by Paypal
Missing/Lost In-Game Items
Forgot in-game security password
Code of Conduct Violations
Character Stuck: Need Assistance
WEBSITE AND FORUM ISSUES
Have a question about our Forums/Website?
Problems while downloading & installing
Problems with connection & latency
Problem with Game Errors & Crashes
My.com Games Center - Can't connect
I have another problem not listed here
Questions/Feedback about the game
Reporting a Bug
Reporting an In-Game Bug
Reporting a Visual/Graphic Bug
Reporting a Localization Bug
Known Issue: Old Quin - Handmade quest bug