Missing Rewards from the Daily Login event
My Package was Transferred to the Wrong Character
Aurum Transferred to the Wrong Character
Can't locate my Collectors Package
[Newsletters Subscriptions] Manual Assistance
Why is my Character Quarantined?
How do I create a My.com account?
How do I reset my password?
I never received the verification email from My.com
General Security Recommendations
Account Sharing Policy
How can I change my account email?
My account has been Compromised
My account has been Muted/Frozen/Banned
Billing Issue Not Listed
Payment applied to wrong account
Billed Multiple Times for the Same Order
How to Transfer Packages or Aurum to your Character
Problems while using Credit Card, PayPal or Mobile
I haven't received Aurum from Mobile "Top-Up"
Payments Instantly Refunded via PayPal
Missing/Lost In-Game Items
Forgot in-game security password
Code of Conduct Violations
Character Stuck: Need Assistance
WEBSITE AND FORUM ISSUES
Have a question about our Forums/Website?
Problems while downloading & installing
Problems with connection & latency
Problem with Game Errors & Crashes
My.com Games Center - Can't connect
I have another problem not listed here
Questions/Feedback about the game
Reporting a Bug
Reporting an In-Game Bug
Reporting a Visual/Graphic Bug
Reporting a Localization Bug
Known Issue: Old Quin - Handmade quest bug