Reporting an In-Game Bug
To allow our team to assist you with processing your report; please follow the step by step guide found below to give insight about what is and isn't considered a bug:
What is a bug?
A bug is anything that has an unintended effect on the game-play experience. This includes localization bugs, broken abilities or talents, visual bugs, quest bugs, environment bugs, graphical bugs, etc.
What is not a bug?
Feedback! If you feel something is unbalanced or needs changes, report it to the feedback section of the forums.
What to include in a bug report
When you are reporting a bug please ensure you provide as much relevant information as possible. The information should be delivered in a neutral tone and should focus on only the facts of what happened.
When putting together the report, please include the following:
1. Short message describing the bug/issue
2. Steps that were taken to produce the bug
3. How many times did the bug occur (does this happen every time or does it seem intermittent/random?)
4. Where the bug occurred
5. Name of NPC/Quest (if bug related to the Quest/NPC)
6. Name, coordinates and difficulty level of the instance (if bug related to the Dungeon)
7. Class and type of the body (if bug related to the character)
8. Screenshot or video footage that would demonstrate the issue. *
We also need game logs and diagnostic data and logs in order to identify the source of the issue.
To gather diagnostic data, please, open Revelation Online page in My.com Game Center, press green arrow near the "Play" button and choose "Collect diagnostic data." All files will be gathered automatically.
*You can make the screenshot using the game by pressing Print Screen key on your keyboard.
The screenshot will appear in "MyGames\Revelation Online\screenshot" folder.
Do not hide your interface.
Note: it would be helpful if you will open System Tab of the chat before you take a screenshot.
Where to submit localization (audio, visual, text) problems:
Where to submit visual bug/glitches:
To ensure accuracy while processing any visual bug reports; please check out our Report A Visual Bug
page for insight.
This will enable our team to swiftly catch the problem and report the incident to the appropriate parties.
If you have any questions,
you can submit a ticket to the technical support team.