A weak combination captured the pot
It is possible that there were several pots and you didn't participate in picking the winner of specific pot. In this case it is possible that the high hand was the one you mentioned. If you're sure that the problem isn’t related to this kind of situation, please tell us your ID and specify the time and date of the game. Only this way we can investigate, what trully happened.
If you have any questions,
you can submit a ticket to the technical support team.