Problems can arise due to the sharing of personal or account information with another person. In order to help prevent these problems from happening to you, simply read the following guidelines to help keep your account more secure.
If you have experienced any security concerns with your account, the following will help determine what solutions you can take to prevent unwanted changes.
The simplest and most common form of account theft occurs when a player willingly shares their account information with another player. It's possible that this person may be somebody that you know and trust, or perhaps the person is attempting to obtain your account information by other means.
Purchasing or selling an Account is a direct violation to the EULA (End-User License Agreement) and can potentially lead to fraudulent transactions. By purchasing an Account, there are multiple risks factors that are involved which can lead to stolen financial information.
Don't purchase or sell an Account!
You are at risk of having your account stolen if you follow links or download the game from unofficial sources. Even if an e-mail appears to be legitimate, it is always safest to not select links unless you're absolutely sure it is safe. Most web browsers will allow you to preview a link when you move your mouse over it. Read it carefully before clicking on it. If anything looks off, DON'T CLICK! Navigate to the website manually and check your account page for notifications. When in doubt, don't hesitate to contact Customer Support or a Community Manager to check if an e-mail is legitimate. These precautions will ensure that you do not accidentally divulge your account login details.
If you notice any act of scamming within the game, please report these incidents by submitting a ticket to Customer Support.
Buying/Selling from third party merchants is a sure way to have your personal information stolen and for the account to be hacked. By going through this process, you are exposing your account to a potential compromise at the hands of a complete stranger. There is no liability on these third-party merchants, therefore, the risk is at the expense of the original account owner. The user found purchasing from these services is placing the integrity of the account at risk which can lead to potential fraud, stolen identification, and account theft.
The most common way for an account to be stolen is by using your My.com account's email address or password to create an account for any other game or website. If you have used your login information for any other services outside of My.com, the security of your My.com account could be at risk. Someone may be able to find your login information through these other services.
To ensure that the integrity of your account is maintained, make sure to use a different password for all your online accounts for maximum security, and never communicate these passwords to anyone. If you share your account details with anyone else, they can easily pose as you by contacting our Customer Support team, in which case it will be difficult for us to verify the original account owner.