Please create a new ticket with a detailed description of your issue.
In order to investigate the issue we need additional information (please only submit if applicable):
- Payment method [e. g. Paysafecard, PayPal]
- Date and time of the payment (as accurate as possible)
- Transaction ID (Paysafecard, PayPal, online bank transfer)
- Payment email address (PayPal)
- Invoice number or receipt number (PayPal)
- Name and surname of the card holder
- Account number and sort code (direct debit and bank transfer)
- Credit Card number (the first 6 along with the last 4 digits / credit card payment)
- Amount of the payment
If you get an error message when using one of our payment methods, please take a screenshot that clearly shows the web address as well as the error message itself.
Please note: The more information we have, the sooner we can help you.
If you have any questions,
you can submit a ticket to the technical support team.