How to restore game progress?
If your game account was linked to any account (Google Account, Game Center, Microsoft Account), you can restore it yourself. To do so please sync this account in your device settings and then launch the game.
In case if you can't restore your base yourself, please provide the following information.
1. The exact name of your base, its level and the level of the Command Center.
2. The name of the clan, if you were in one.
3. If your base was linked to any account, please specify its name.
4. Please, name the model of the device this base was created on and models of all devices that you played the game on afterwards (for example, Samsung galaxy s4, iPhone 4 etc.).
5. Name all the cities and countries in which you launched the game.
6. Name the Internet service provider or mobile phone operator whose services you used.
To avoid misunderstanding, please, provide all the information structured as stated above. We also kindly request that you provide all the required information.
If you have any questions,
you can submit a ticket to the technical support team.