Problems with payment
Please create a new ticket with a detailed description of your issue.
In order to investigate the issue we need additional information (please only submit if applicable):
- Payment method [e. g. Paysafecard, PayPal]
- Date and time of the payment (as accurate as possible)
- Transaction ID (Paysafecard, PayPal, online bank transfer)
- Payment email address (PayPal)
- Invoice number or receipt number (PayPal)
- Name and surname of the card holder
- Account number and sort code (direct debit and bank transfer)
- Credit Card number (last 4 digits / credit card payment)
- Amount of the payment
If you get an error message when using one of our payment methods, please take a screenshot that clearly shows the web address as well as the error message itself.
The more information we have, the sooner we can help you.
If you have any questions,
you can submit a ticket to the technical support team.